Accessibility Statement
We want this site to work for anyone who needs it, including people using a screen reader, navigating by keyboard, or viewing at a large text size. This page says what we have done, what we know still falls short, and how to tell us when something does not work.
The standard we build to
We aim to meet the Web Content Accessibility Guidelines 2.1 at Level AA. That is the standard referenced by the Americans with Disabilities Act in most settings and the one we hold new work to. We do not claim full conformance across every page, for reasons set out further down.
What we have built in
- A skip link at the top of every page, so keyboard users can jump past the navigation to the content.
- Navigation regions are individually labeled. Pages carry several, and a screen reader announcing “navigation” four times tells nobody which is which.
- Visible focus outlines on links, buttons and form fields, so it is always clear where the keyboard is.
- Text contrast checked against its actual background rather than assumed. Body text, navigation, footer text and buttons all meet or exceed the 4.5 to 1 minimum, and most sit well above it.
- Every image carries alt text, written to describe what is in the picture. Photographs that only repeat adjacent text, such as a headshot beside a person’s name, are marked decorative so a screen reader does not announce the same person twice.
- One H1 per page, with headings in order below it, so the outline can be used to navigate.
- Form fields have real labels tied to the input, and required fields are marked in text as well as color.
- Animation is limited, and what exists is turned off for anyone whose device asks for reduced motion.
- Links that open a new tab or lead somewhere unexpected say so in text available to screen readers.
- The layout holds at double text size without anything running off the side of the screen or overlapping.
- Form errors are announced rather than only shown, so somebody not looking at the screen still knows a field was rejected.
- Meaning is never carried by color alone. The current item in a filter, for example, is marked in the page code as well as being a different color.
Where we know we fall short
Some pages carry content from other companies, including our insurance verification form and embedded video. We have styled those to meet the same contrast standard and checked that form errors are announced, but we do not control everything about how they behave.
Our testing has been done by measuring the pages themselves: contrast ratios against real backgrounds, heading order, labels, landmarks, keyboard focus, and how the layout holds up at double text size. That catches a great deal. It is not the same as sitting down with a screen reader and trying to use the site, which we have not done, and it is not the same as an independent audit, which we have not commissioned.
A number of older pages still run on the page builder this site is being moved off. We have checked them and found no problems, but they have had less attention than the pages rebuilt from scratch.
Telling us about a problem
If something on this site does not work for you, we want to know, and we would rather hear about it than not. Call 888-299-4833 and say you are calling about the website, and the person who answers will take the details.
Tell us the page, what you were trying to do, and what happened instead. If you are using a screen reader or another assistive tool, knowing which one helps us reproduce it. We aim to respond within five business days.
If you need information from this site in another format, or you would rather not use the site at all, call the same number. Admissions answers day and night and can go through anything on these pages with you.